Refund Policy

Thank you for choosing FTS Mobile Tyres for your mobile tire fitting needs. We strive to provide you with excellent service and satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.

1. Refund Eligibility

1.1 Service Quality:

– If you are dissatisfied with the quality of our mobile tire fitting service, please contact us within 2 days from the service date. We will assess the issue and, if necessary, provide a refund or alternative solution.

1.2 Cancellation:

– If you need to cancel your service appointment, please do so at leas one day in advance. Refunds for cancellations made within this timeframe will be processed promptly.

2. Non-Refundable Items

2.1 Used or Damaged Tires:

– Tires that have been used or damaged after our mobile tire fitting service are non-refundable.

2.2 Service Fee:

– The service fee for the mobile tire fitting appointment is non-refundable if the service has been successfully completed.

3. Refund Process

3.1 Contact Us:

– To initiate a refund or discuss any concerns, please contact our customer support at tonitransport@outlook.com

3.2 Provide Details:

– When contacting us for a refund, please provide your name, contact details, service date, and a detailed description of the issue.

3.3 Evaluation:

– We will review your request and may ask for additional information to assess the eligibility for a refund.

3.4 Refund or Resolution:

– If your request is approved, we will process the refund through the original payment method or offer an alternative resolution.

4. Changes to This Policy

We may update this refund policy from time to time. The latest version will be posted on our website with the effective date.

5. Contact Us

If you have any questions about this refund policy, please contact us at Tonitransport@outlook.com

Thank you for choosing FTS Mobile Tyres!