1. Introduction

These Terms & Conditions outline your use of the services and website of FTS Mobile Tyres. By booking a service or accessing our website, you accept and agree to these terms. If you do not agree to any part of these terms, please do not use our services.

2. Our Services

FTS Mobile Tyres provides mobile tyre fitting, replacement, and emergency tyre services at your requested location. All appointments depend on technician availability and a safe, suitable environment for the work (e.g., flat surface, accessible parking).

We reserve the right to decline or reschedule any service if the conditions are unsafe, unsuitable, or inaccessible.

3. Booking & Cancellations

Booking: Services can be booked via phone, WhatsApp, email, or our website contact form.

Cancellations: Please inform us at least 24 hours in advance to avoid any fees.

Late Cancellations: Cancellations made within 24 hours of the appointment may not qualify for a refund.

4. Payments & Charges

Deposits: A deposit may be required to confirm your booking. Deposits are non-refundable for same-day cancellations or no-shows and are deducted from the final invoice.

Full Payment: Any outstanding balance is payable upon completion of the service unless otherwise agreed in writing.

Pricing: Prices include VAT and cover call-out, tyre fitting, tyres, and tyre disposal (where applicable), unless stated otherwise.

5. Refunds & Service Issues

We aim to provide high-quality service at all times.

• Service Concerns: Contact us within 48 hours of your service. We will review your case and may offer a partial refund, revisit, or alternative solution.

• Used Tyres: Tyres that have been fitted and used cannot be refunded, except in cases of manufacturer defects.

• Completed Services: Once a tyre fitting is completed as requested, the service portion is non-refundable.

To request a refund, email Ftsmobileservices@gmail.com with your name, service date, contact details, and a description of the issue.

6. Customer Responsibilities

When booking with FTS Mobile Tyres, you confirm that:

• Your vehicle is at the provided address and the service location is safe and accessible.

• Accurate tyre sizes, contact information, and location details are provided.

• You, or someone authorised, will be present to grant access or hand over vehicle keys if needed.

⚠️ Important: If the location is unsafe or inaccessible, we may need to reschedule, and a call-out or rescheduling fee may apply.

7. Privacy & Data Protection

We take your privacy seriously and protect your personal data.

Information We Collect: Name, contact details, vehicle registration, and service location.
Technical Data: Browser type, IP address, and device information via cookies.
Usage: To provide and improve our services, confirm appointments, send updates, and share marketing materials if you opt-in.

We never sell your data. Personal information may only be shared with trusted partners for operational purposes or as required by law.

You may request access, updates, or deletion of your personal data at any time by emailing Ftsmobileservices@gmail.com

8. Security & Cookies

We use industry-standard measures to protect your information, but no online transmission is completely secure.

Our website uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings.

9. Limitation of Liability

FTS Mobile Tyres shall not be liable for indirect, incidental, or consequential losses, including delays caused by weather, traffic, or inaccurate information provided by the customer.

10. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any updates.

Contact Us

For queries about these Terms, refunds, or your personal data, please contact:

Email: Ftsmobileservices@gmail.com
Phone / WhatsApp: 07500642840